Job Description
Join our award-winning team at Grand Plaza Hotel as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to create memorable guest experiences in the heart of Kansas City. If you thrive in fast-paced environments and take pride in exceptional service, this role is your gateway to the dynamic world of luxury hospitality.
Why Work With Us? Enjoy flexible scheduling, competitive hourly rates, complimentary meals during shifts, and opportunities for career advancement within our growing portfolio of premium properties.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservation systems and optimize room assignments
- Handle guest inquiries with prompt, professional solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
- Resolve guest concerns with empathy and efficiency
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera)
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and reliable transportation
- High school diploma or equivalent required