Job Description
Join our award-winning hospitality team in the heart of Washington DC! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. As the first point of contact, you'll embody our commitment to excellence while managing dynamic shift schedules.
Our ideal candidates thrive in fast-paced environments, possess exceptional communication skills, and are passionate about creating memorable stays for international travelers and business professionals alike. Enjoy complimentary hotel stays, career development programs, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage multi-line phone systems and respond to guest inquiries
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local area recommendations
- Maintain accurate guest records and confidential information
- Handle emergency situations following established protocols
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in PMS systems (Opera preferred)
- Flexible availability including nights, weekends, and holidays
- Exceptional conflict resolution and multitasking abilities
- Valid driver's license with clean record
- Fluency in English; Spanish proficiency a plus
- Ability to stand for extended periods and lift 25 lbs
- Professional appearance and polished communication skills