Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in Fresno! We're seeking charismatic professionals to create memorable experiences for our guests while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in California's vibrant Central Valley.
Responsibilities
- Deliver exceptional guest service with warm, personalized interactions
- Efficiently manage reservations and check-in/check-out procedures
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (PMS) for daily operations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling abilities
- Valid California driver's license preferred
- Bilingual (English/Spanish) a plus