Job Description
Join our award-winning hospitality team at Grand Hotel Louisville, where exceptional guest experiences begin at the front desk. We're seeking a charismatic Front Desk Agent to be the welcoming face of our luxury property. If you thrive in fast-paced environments, possess a passion for service excellence, and want to grow your career in the dynamic hospitality industry, this is your opportunity to shine in the heart of downtown Louisville.
Our ideal candidate will embody professionalism while creating memorable first impressions for international travelers, business executives, and leisure guests alike. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your growth.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality and efficiency
- Manage reservations, room assignments, and billing inquiries using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Process payments accurately and maintain secure cash handling procedures
- Act as local tourism ambassador with comprehensive knowledge of Louisville attractions
- Maintain meticulous documentation of guest preferences and special requests
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication skills with fluency in English (Spanish fluency preferred)
- Ability to multitask effectively during peak check-in/out periods
- Strong problem-solving skills with a guest-first mindset
- Valid driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts
- Professional appearance and positive, approachable demeanor