Job Description
Join our award-winning team at the Grand Ocean Hotel, where exceptional service meets coastal luxury. We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests in the heart of Long Beach. This role offers competitive compensation, growth opportunities, and the chance to work in a vibrant beachside environment. If you're passionate about hospitality and thrive in fast-paced settings, apply today to become the welcoming face of our hotel!
Responsibilities
- Efficiently check-in/check-out guests while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping and maintenance departments for guest room needs
- Uphold brand standards through consistent service delivery and attention to detail
- Utilize hotel management software (e.g., Opera) for daily operations
- Collaborate with security team to ensure guest safety and property security
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service experience in hotel/retail environment
- Exceptional communication and conflict resolution skills
- Proficiency with MS Office and hotel property management systems
- Ability to multitask in high-pressure situations with grace
- Flexible availability including nights, weekends, and holidays
- Basic math skills for financial transactions and reporting
- Professional appearance and positive demeanor