Job Description
Join our award-winning hospitality team at Sunset Ridge Hotel & Resort! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the vibrant city of El Paso. This full-time role offers competitive compensation, career growth opportunities, and a supportive work environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with speed and accuracy
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints and special requests promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera, etc.) efficiently
- Act as hotel ambassador providing local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Basic math and cash handling proficiency
- Positive attitude with service-oriented mindset