Job Description
Join Atlanta's premier luxury hotel where exceptional service meets Southern charm. We're seeking passionate hospitality professionals to deliver memorable experiences to our discerning guests. Enjoy competitive compensation, comprehensive benefits, and career growth in an award-winning environment.
Our Grand Peach Hotel combines modern elegance with Georgia's renowned hospitality tradition. As a Front Desk Agent, you'll be the first point of contact, creating lasting impressions through personalized service and attention to detail.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and guest requests with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Resolve guest inquiries and complaints with empathy and efficiency
- Upsell hotel amenities and dining experiences
- Maintain a clean and organized front desk area
- Contribute to daily revenue optimization strategies
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proven guest service excellence with attention to detail
- Proficient in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license preferred
- TIPS certification required (training provided)
- Fluency in English; Spanish language skills a plus