Job Description
Join our award-winning team at Grand Plaza Hotel Austin, where luxury meets Southern hospitality! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hotel chain. As a key ambassador of our brand, you'll manage check-in/check-out processes, handle guest inquiries, and ensure seamless operations across all shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, we encourage you to apply!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Respond to guest inquiries and resolve complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and F&B departments for seamless service
- Process payments, manage cash drawers, and handle billing discrepancies
- Monitor room availability and optimize occupancy rates
- Execute shift changeovers with detailed handover documentation
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Strong problem-solving skills and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Excellent communication and multitasking capabilities
- Basic knowledge of local attractions and transportation
- Ability to work standing for extended periods