Job Description
Join our award-winning hospitality team at the Grand Omaha Hotel! We're seeking a dynamic Hotel Front Desk Manager to deliver exceptional guest experiences while leading our front office operations. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Nebraska's thriving hospitality industry.
As a cornerstone of our guest services team, you'll ensure seamless check-in/check-out processes, manage staff scheduling, and resolve guest inquiries with professionalism and efficiency. We value team players who embody our commitment to luxury service and attention to detail.
Responsibilities
- Lead front desk operations including check-in/out procedures, room assignments, and key management
- Train and supervise front desk staff to maintain high service standards
- Handle guest complaints and special requests with diplomacy and problem-solving skills
- Monitor room availability and coordinate with housekeeping for optimal occupancy
- Process payments, manage billing discrepancies, and maintain accurate guest records
- Collaborate with departments (housekeeping, maintenance, F&B) to ensure guest satisfaction
- Implement upselling strategies for room upgrades and hotel services
Qualifications
- 3+ years hotel front desk experience with 1+ years in supervisory role
- Proficiency in hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Strong organizational abilities with attention to detail
- Valid Nebraska hospitality certification preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Omaha tourism attractions and local services