Job Description
Join the premier hospitality team in the heart of Illinois!
Fresno Grand Hotel is seeking a visionary Hotel Manager to lead our dedicated staff and ensure our guests receive world-class service. If you are an experienced leader looking for a stable and rewarding opportunity in a scenic community, we want to meet you.
Our Mission:
We are committed to providing exceptional experiences for our guests and a supportive environment for our employees. As the Hotel Manager, you will be the face of our brand and the driving force behind our operational success.
Responsibilities
- Oversee daily hotel operations, ensuring high standards of cleanliness, safety, and guest satisfaction.
- Manage and train front desk staff, housekeeping, and maintenance teams to ensure peak performance.
- Handle guest inquiries and complaints with the highest level of professionalism and empathy.
- Monitor budget and financial performance, including revenue management and expense control.
- Coordinate with vendors for supplies, maintenance, and service contracts.
- Ensure strict compliance with all local, state, and federal laws and regulations.
- Foster a positive work culture that encourages teamwork and professional growth.
Qualifications
- Minimum of 5 years of progressive experience in hotel management or a related field.
- Strong leadership and interpersonal communication skills.
- Proficiency in hotel management software (PMS) such as Oracle, Micros, or similar.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Valid Food Service Manager’s Permit (where applicable) or equivalent.
- High school diploma or GED required; Bachelor’s degree in Hospitality Management preferred.