Job Description
Join our award-winning hospitality team at Grand Rockies Resort in Denver! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location. Apply today to become part of Denver's premier hospitality destination!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Operate PMS systems (Opera/Simphony) and office equipment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Valid Colorado driver's license preferred