Job Description
Join our award-winning team at Grand Horizon Hotel, Portland's premier luxury destination in the heart of the Pearl District. We're seeking charismatic Front Desk Agents to create unforgettable guest experiences through exceptional service and operational excellence. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-in/check-out processes, handling guest inquiries, and ensuring seamless operations across day, evening, and overnight shifts. We value professionalism, adaptability, and a passion for creating memorable stays.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes while maintaining accuracy and efficiency
- Manage reservation systems, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams to resolve guest requests promptly
- Handle emergency situations following established protocols while maintaining composure
- Process payments, manage cash floats, and reconcile daily transactions
- Upsell hotel amenities and services to enhance guest experiences and revenue
- Maintain detailed records of guest feedback and incident reports
Qualifications
- Minimum 1 year of hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities in fast-paced environments
- Basic knowledge of Portland attractions and transportation systems
- Valid Oregon driver's license preferred
- High school diploma or equivalent required