Job Description
Join The Grand Hotel NYC, a premier landmark hotel in the heart of Manhattan. We are currently seeking enthusiastic individuals to join our dynamic Front Desk and Guest Services team. This is an excellent opportunity for those looking to start a career in the hospitality industry. We provide comprehensive on-the-job training for all new hires, so no prior experience is necessary.
As the face of our hotel, you will play a crucial role in ensuring every guest feels welcome, valued, and attended to. We pride ourselves on our warm culture and offer a supportive environment where you can grow professionally while enjoying the vibrant energy of New York City.
Responsibilities
- Greet guests warmly upon arrival and check them in efficiently using our Property Management System.
- Answer incoming phone calls and emails promptly, providing accurate information and resolving inquiries.
- Assist guests with requests such as restaurant reservations, local transportation, and tour bookings.
- Manage the front desk area, ensuring the lobby is clean, organized, and welcoming.
- Handle cash and credit transactions accurately and reconcile daily shift reports.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Stay updated on local events and attractions to provide informed recommendations to visitors.
Qualifications
- Strong communication skills and a friendly, professional demeanor.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Flexibility to work various shifts, including weekends and holidays.
- Basic computer literacy and a willingness to learn new software quickly.
- High school diploma or equivalent; a background in hospitality is a plus but not required.
- Reliable transportation and valid authorization to work in the United States.
- A positive attitude and a genuine desire to provide exceptional service.