Job Description
Join our award-winning hospitality team as a Front Desk Agent and become the first point of contact for our guests! We're seeking dynamic individuals to fill immediate shift-based positions in our Minneapolis location. Enjoy competitive pay, flexible scheduling, and comprehensive training while delivering exceptional guest experiences. This role is perfect for night owls and early birds alike, with rotating day/night shifts available.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (days, evenings, nights)
- Proficiency with reservation software and MS Office
- Problem-solving abilities and attention to detail
- High school diploma or equivalent
- Valid driver's license (if airport transfers required)