Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking a passionate hospitality professional to create unforgettable guest experiences while managing check-in/check-out processes, handling reservations, and resolving inquiries with excellence. Enjoy competitive pay, comprehensive benefits, and career advancement in a vibrant city known for its rich history and thriving culture. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your opportunity to shine!
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation modifications, cancellations, and room assignments efficiently
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and concierge teams for flawless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area and lobby ambiance
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with attention to detail
- Valid Pennsylvania driver's license (for airport shuttle duties if required)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred