Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Oklahoma City! We're seeking energetic individuals to deliver exceptional guest experiences in a dynamic, fast-paced environment. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible shift schedules, and career growth opportunities within our expanding hotel chain.
Responsibilities
- Warmly greet and check-in/check out hotel guests with professionalism and efficiency
- Manage reservation systems, process payments, and maintain accurate guest records
- Respond to guest inquiries via phone, email, and in-person with prompt solutions
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Handle emergency situations calmly and according to protocol
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (no experience necessary)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Exceptional customer service mindset with problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Ability to stand for extended periods and multitask effectively
- Positive attitude and willingness to learn