Job Description
Experience luxury hospitality at its finest at The Grand Denver Hotel. We're seeking dedicated professionals to join our award-winning team in the heart of downtown Denver. As a cornerstone of Denver's vibrant tourism scene, we offer unparalleled career growth opportunities in an environment that values excellence and guest satisfaction. Our commitment to sustainability and innovative service creates a workplace where your passion for hospitality thrives.
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage front desk operations including check-in/out, reservations, and guest inquiries
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Resolve guest concerns promptly and maintain high satisfaction metrics
- Train and mentor new team members on service standards and operational procedures
- Assist in inventory management and uphold quality control standards
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 2 years of luxury hotel or high-end hospitality experience
- Proven ability to handle high-pressure situations with grace and professionalism
- Strong communication and interpersonal skills with diverse clientele
- Proficiency in hotel management systems (Opera, PMS)
- Valid Colorado hospitality certification or willingness to obtain
- Flexible schedule including nights, weekends, and holidays
- Ability to lift up to 25 pounds and stand for extended periods
- Knowledge of Denver tourism attractions and local services