Job Description
Join our dynamic team at Hospitality Careers Group as a Front Desk Agent in the heart of New Orleans! We offer daily pay, competitive hourly rates, and flexible shift work to accommodate your lifestyle. As the first point of contact for our guests, you'll deliver exceptional service while experiencing the vibrant culture of the Big Easy. Apply today and start earning tomorrow!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to resolve guest issues
- Utilize property management software (e.g., Opera, PMS) for daily operations
- Uphold brand standards through exceptional customer service
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Strong communication and conflict resolution skills
- Proficiency in Microsoft Office and hotel management systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic math skills for cash handling and billing
- Positive attitude and ability to thrive in fast-paced environments