Job Description
Welcome to The Capital Hotel, a premier destination located in the vibrant heart of Sacramento. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our full-time team. If you have a passion for hospitality and a knack for creating memorable guest experiences, we want to hear from you.
As the face of our hotel, you will ensure every guest feels valued and welcomed from the moment they arrive. We pride ourselves on our premium service standards and are looking for a professional who embodies our values. In return, we offer a competitive salary, comprehensive health benefits, and a dynamic work environment.
Responsibilities
- Greet guests warmly and efficiently check them in and out of the hotel using the property management system.
- Manage reservations, handle guest inquiries via phone, email, and in person, and resolve any issues promptly.
- Process payments and maintain accurate financial records and logs.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
- Assist in coordinating special requests and providing local area information.
- Adhere to all safety and security protocols to ensure a safe environment for guests and staff.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel front desk or customer service role is preferred but not mandatory.
- Strong verbal communication and interpersonal skills with a focus on guest satisfaction.
- Proficiency in Microsoft Office and property management software (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Professional appearance and a friendly, positive attitude.