Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and concierge services. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for international and domestic travelers.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera PMS
- Handle reservation inquiries and modifications via phone/email
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as primary point of contact for guest concerns and emergencies
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Dallas attractions and transportation
- Valid Texas driver's license preferred
- Flexible availability including nights, weekends, and holidays