Job Description
Join the heart of hospitality at Grand Horizon Hotels! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our premier Miami location. As the first point of contact, you'll create memorable moments while managing seamless check-ins, resolving inquiries, and ensuring operational excellence. Enjoy competitive compensation, comprehensive benefits, and career growth in Florida's vibrant tourism industry. Apply today to become part of our award-winning team!
Responsibilities
- Deliver outstanding guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems for accurate record-keeping
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, FOSSE)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license preferred
- Fluency in English and Spanish highly desirable