Job Description
Are you a people person looking for an exciting opportunity in the hospitality industry? Kansas City Hospitality Solutions is urgently hiring a dedicated Front Desk Agent to join our award-winning team in Kansas City, MO.
We pride ourselves on providing exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our valued visitors, ensuring their stay is seamless and memorable. If you have a passion for service and a professional demeanor, we want to meet you!
Why Join Us?
- Competitive pay with performance bonuses.
- Flexible scheduling to work around your life.
- Comprehensive training and career growth opportunities.
- A supportive and fun team environment.
Responsibilities
- Greet guests warmly upon arrival and departure, managing the check-in and check-out process efficiently and accurately.
- Manage incoming phone calls, emails, and correspondence with a professional and friendly tone.
- Handle guest inquiries, resolve complaints, and ensure high levels of customer satisfaction.
- Assist with reservation management, room assignments, and processing payments securely.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance to ensure room readiness and guest comfort.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Professional appearance and a friendly, outgoing personality.
- Must be able to stand for extended periods and lift moderate amounts of weight.