Job Description
Join our award-winning luxury beachfront resort as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our stunning Virginia Beach location. As the first point of contact, you'll create memorable moments while managing check-ins, handling inquiries, and ensuring seamless operations across day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant coastal destination.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams for flawless operations
- Handle guest complaints and resolve issues with professionalism and discretion
- Process payments, manage cash floats, and maintain accurate financial records
- Execute emergency procedures and maintain security protocols during all shifts
- Utilize property management systems (e.g., Opera) for real-time operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems and MS Office Suite
- Flexible availability including nights, weekends, and holidays
- Ability to multitask in fast-paced environments with attention to detail
- Valid Virginia driver's license (for occasional errands)
- Basic first aid/CPR certification preferred
- Fluency in English; Spanish a plus