Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Fresno, CA! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury boutique hotel. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in the heart of California's Central Valley. If you're passionate about hospitality and thrive in dynamic environments, we want you!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations, inquiries, and special requests via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Perform nightly audits and report discrepancies
- Uphold brand standards and safety protocols
Qualifications
- 1+ years front desk or hospitality experience
- Proficiency in hotel management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible schedule availability (nights/weekends)
- Valid California driver's license preferred
- Spanish fluency a plus