Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand City Hotels Seattle! No experience needed – we provide comprehensive training to launch your career in customer service excellence. As the first point of contact for our international guests, you'll create memorable experiences while mastering hotel operations, reservation systems, and local Seattle expertise. Enjoy competitive pay, career advancement opportunities, and a vibrant downtown Seattle work environment with benefits including health insurance and employee discounts.
Responsibilities
- Check-in/check-out guests using PMS systems while maintaining accuracy and efficiency
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Promote hotel amenities and local Seattle attractions to enhance guest experiences
- Maintain meticulous records of guest interactions and special requests
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent (GED)
- Zero hospitality experience required – training provided!
- Strong customer service mindset and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and teamwork-oriented approach
- Flexibility to work evenings, weekends, and holidays
- Authorized to work in the United States