Job Description
Join Our Elite Team at Metro Hospitality Group!
We are currently seeking a highly motivated and professional Front Desk Agent to join our dynamic team in the heart of Minneapolis. We are offering immediate hire opportunities for candidates who are ready to start right away and excel in a fast-paced environment.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire experience. If you possess a professional demeanor, excellent communication skills, and a passion for hospitality, we want to hear from you. This role offers competitive pay, flexible shift work, and opportunities for career advancement within a leading industry player.
Why Choose Us?
- Immediate Start: We are hiring now for immediate placement.
- Shift Work: Various shifts available including day, evening, and weekend coverage.
- Competitive Pay: Earn between $16.00 and $20.00 per hour depending on experience.
- Professional Environment: Work in a modern, well-maintained facility with a supportive team.
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival with a warm, professional demeanor, ensuring a positive first impression.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and check-outs using property management software.
- Reception Support: Answer incoming calls, route messages, and manage correspondence with a high level of accuracy.
- Lobby Management: Maintain a clean, organized, and welcoming lobby area at all times.
- Security: Verify guest identification and ensure the safety and security of the property and guests.
- Issue Resolution: Address guest inquiries, complaints, and requests promptly and professionally to ensure guest satisfaction.
- Shift Handover: Communicate important guest information and operational updates to incoming shifts.
Qualifications
- Experience: Previous experience as a Front Desk Agent, Receptionist, or in a similar hospitality role is preferred.
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency with Microsoft Office Suite and property management systems (PMS).
- Professional Appearance: Must maintain a neat, professional appearance and dress code.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Problem Solving: Strong customer service orientation with the ability to resolve issues calmly and effectively.