Job Description
Join our award-winning team at Grand Hospitality Group, where we blend Southern charm with modern luxury. We're seeking passionate hospitality professionals to elevate our guest experience in Oklahoma City's vibrant downtown. Enjoy flexible scheduling, competitive benefits, and opportunities for career growth in one of the city's most iconic hotels. Perfect for students, career changers, or experienced hospitality staff seeking work-life balance.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve issues promptly using our CRM system
- Maintain pristine room standards and public area cleanliness
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments and manage cash handling procedures
- Participate in daily briefings and training sessions
Qualifications
- Minimum 6 months hospitality or customer service experience
- Valid Oklahoma hospitality certification (or ability to obtain within 30 days)
- Proficient in hotel management software (Opera/Micros preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid Oklahoma driver's license (if driving required)
- Must pass background check and drug screening