Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotels Chicago! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This full-time role offers competitive pay, benefits, and growth opportunities in Illinois' thriving hospitality sector. If you're passionate about customer service and thrive in dynamic environments, apply today to become part of our renowned team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments, manage key cards, and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through immaculate lobby presentation
- Execute shift handovers with detailed communication protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (Opera/Micros preferred)
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Illinois driver's license (for occasional errands)
- High school diploma or equivalent required