Job Description
Join our award-winning Boston hotel team! No hospitality experience required – we provide comprehensive training for motivated individuals. Grand City Hotels offers competitive pay, flexible scheduling, and career growth opportunities in the heart of downtown Boston. As a Hospitality Team Member, you'll deliver exceptional guest experiences while developing transferable skills in customer service and operations. Perfect for students, career-changers, or anyone seeking an entry point into the thriving hospitality industry.
Responsibilities
- Deliver warm, professional guest service at front desk, valet, or concierge stations
- Process check-ins/check-outs using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards in cleanliness and safety protocols
- Assist with event setup and guest reception duties
- Complete shift reports and documentation accurately
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Valid Massachusetts driver's license (if valet position)
- Ability to stand/walk for extended periods
- Positive attitude and problem-solving mindset