Job Description
Launch your hospitality career at the prestigious Grand Plaza Hotel! We're seeking energetic and customer-focused Front Desk Agents to deliver exceptional guest experiences in the heart of Los Angeles. This entry-level role offers comprehensive training and growth opportunities within a luxury environment. Join our award-winning team where your passion for service shines through every guest interaction.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using Opera PMS system
- Handle reservations, room assignments, and VIP guest requests
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Promote hotel amenities and local attractions to enhance guest stays
- Maintain a pristine front desk area with organized records and supplies
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in basic computer applications (MS Office)
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including nights/weekends
- Valid California driver's license preferred
- Basic knowledge of Los Angeles geography advantageous