Job Description
Join our award-winning downtown Detroit hotel and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in a luxury environment. No prior experience required – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Enjoy competitive pay, benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional front desk services including check-in/out, reservations, and guest inquiries
- Handle guest requests promptly and professionally with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Uphold brand standards while maintaining a clean, organized lobby area
- Resolve guest concerns with empathy and discretion
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required – we train motivated newcomers
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with willingness to learn property management systems
- Professional appearance and positive attitude
- Must be authorized to work in the United States
- Valid Michigan driver's license preferred but not required