Job Description
Join our award-winning luxury beachfront resort in Virginia Beach as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and career growth in a stunning coastal setting.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary resort stays
- Employee discounts on dining and spa services
- Professional development programs
Responsibilities
- Efficiently manage guest registration and departure processes
- Handle reservation inquiries and modifications
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize property management systems (Opera/PMS)
- Uphold brand standards and service excellence protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid Virginia driver's license (if required for errands)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent
- First Aid/CPR certification preferred