Job Description
Join our award-winning luxury resort in Orlando as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service in a fast-paced environment. Enjoy competitive benefits, career growth opportunities, and the chance to work with a world-class team in Florida's premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Promote resort amenities and upsell premium services
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Orlando attractions and transportation