Job Description
Join our dynamic team at the Grand Ole Opry Hotel, where Southern hospitality meets modern luxury! We're seeking passionate Weekend Guest Services Representatives to create unforgettable experiences for our guests during peak travel periods. This role is perfect for individuals seeking flexible weekend schedules while building a career in the thriving Nashville hospitality scene. Enjoy competitive pay, complimentary parking, and opportunities for advancement within our award-winning hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Handle reservation modifications, room assignments, and billing inquiries
- Resolve guest concerns promptly using our 5-step service recovery protocol
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments accurately using our property management system
- Assist with valet services and luggage handling during peak hours
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel or customer service experience required
- Flexible availability to work weekends and holidays
- Proficiency with Opera property management system preferred
- Valid Tennessee driver's license for valet duties
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs
- TIPS certification or willingness to obtain within 30 days
- Positive attitude and commitment to guest satisfaction