Job Description
Join our award-winning team at Grandview Hotel Charlotte as a Front Desk Agent! We're seeking a charismatic hospitality professional to create exceptional guest experiences during evening and weekend shifts. This part-time role offers competitive pay, flexible scheduling, and career advancement opportunities in one of North Carolina's most vibrant cities. If you thrive in fast-paced environments and take pride in delivering 5-star service, we want to meet you!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage cash drawer with 100% accuracy
- Coordinate room assignments and VIP requests
- Resolve guest complaints promptly and escalate as needed
- Maintain meticulous documentation of incidents and special requests
- Collaborate with housekeeping and security teams
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in reservation systems (Opera/Marriott) required
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak check-in/out periods
- Basic knowledge of local attractions and transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent