Job Description
Join our award-winning team at the Grand Plaza Hotel Cleveland, where exceptional guest experiences begin at the front desk. We're seeking charismatic individuals to represent our luxury hotel's commitment to hospitality excellence. As the first point of contact, you'll create memorable impressions while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Cleveland's vibrant downtown hospitality scene. Apply today to become part of our renowned service culture!
Responsibilities
- Deliver warm, personalized welcome experiences to all arriving guests
- Efficiently manage check-in/check-out procedures using Opera PMS
- Handle guest inquiries with prompt, knowledgeable responses
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints professionally and escalate when necessary
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid Ohio driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation