Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience to become our next Hotel Front Desk Agents. Enjoy a premium work environment with competitive pay, comprehensive training, and opportunities for growth in the heart of Los Angeles. Perfect for recent graduates and career changers passionate about exceptional guest service.
Responsibilities
- Deliver warm, professional welcome to all hotel guests
- Handle check-in/check-out procedures efficiently
- Manage reservations and guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns with empathy and solutions
- Uphold hotel safety and security protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Outstanding communication and interpersonal skills
- Positive attitude and customer service mindset
- Ability to work flexible shifts (weekends/holidays)
- Basic computer literacy
- Willingness to complete paid training program
- No prior hospitality experience required
- Valid work authorization required