Job Description
Join our award-winning luxury hotel in the heart of downtown Denver! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in Denver's vibrant hospitality scene.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns with proactive problem-solving
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations and assistance
- Maintain a polished, professional front desk appearance
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Basic mathematical aptitude for financial transactions
- Flexible availability including weekends and holidays
- High school diploma or equivalent required