Job Description
Join our prestigious luxury hotel in the heart of Washington DC as a Front Desk Agent! You'll be the first point of contact for our discerning international guests, delivering exceptional service that reflects the nation's capital. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of the world's most dynamic hospitality environments.
Responsibilities
- Guest check-in/out procedures with efficiency and warmth
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and manage cash transactions
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in Opera/PMS systems
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Basic knowledge of Washington DC attractions
- High school diploma or equivalent