Job Description
Join our award-winning team at Grand Plaza Hotel and deliver exceptional hospitality experiences to guests in the heart of Philadelphia. We're seeking energetic part-time professionals to contribute to our vibrant hotel environment while enjoying flexible schedules and competitive compensation.
This role offers a unique opportunity to develop your career in hospitality while maintaining work-life balance. Our commitment to employee growth and guest satisfaction makes us a top employer in the city.
Responsibilities
- Provide exceptional guest service at front desk, concierge, and housekeeping stations
- Manage check-in/check-out processes efficiently using hotel software systems
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Assist with event setup and guest transportation arrangements
- Uphold brand standards and cleanliness protocols throughout all areas
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible evenings, weekends, and holidays
- Basic proficiency with hotel management software (e.g., Opera, Fidelio)
- Valid Pennsylvania Food Handler's Certificate (if serving food/beverage)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent required
- Positive attitude and commitment to teamwork