Job Description
Join our award-winning team at Grand Hotel Indianapolis! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to hospitality excellence while handling check-ins, reservations, and guest inquiries with professionalism and warmth. Immediate start available for qualified candidates ready to thrive in a fast-paced environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel software
- Process reservations, room assignments, and payment transactions
- Resolve guest concerns promptly and coordinate with housekeeping/management teams
- Maintain accurate records of guest preferences and special requests
- Assist with concierge services and local area recommendations
- Ensure front desk area remains organized and visually appealing
- Collaborate with security team on guest safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hotel front desk experience
- Proficiency in Opera/PMS hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Indianapolis tourism attractions
- Valid driver's license and reliable transportation