Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Philadelphia. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic luxury hotel environment. If you thrive in fast-paced settings and have a passion for creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Resolve guest complaints promptly and effectively
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Philadelphia attractions and transportation