Job Description
Join our award-winning hotel team as a Front Desk Agent and deliver exceptional guest experiences in the heart of Baltimore, MD, and Virginia! We're seeking energetic, customer-focused professionals to welcome guests, manage reservations, and ensure seamless check-in/check-out processes. This immediate hire opportunity offers competitive pay, flexible scheduling, and rapid career growth within our expanding hospitality group. If you thrive in fast-paced environments and possess a passion for service, apply now to become part of our dynamic team!
Responsibilities
- Provide warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Operate hotel management systems (e.g., PMS) efficiently
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel front desk experience
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Baltimore and Virginia attractions
- Valid driver's license (if assisting with transportation)