Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Philadelphia. We're seeking a charismatic professional to deliver exceptional guest experiences while managing front desk operations. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career advancement in the dynamic hospitality industry.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence. Enjoy a supportive environment with modern amenities and a team that values teamwork and guest satisfaction above all.
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservation systems and optimize room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report discrepancies
- Assist with valet services and concierge requests
- Uphold safety and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Philadelphia attractions and transportation
- High school diploma or equivalent required
- Valid Pennsylvania driver's license preferred
- Fluency in English; Spanish or Mandarin a plus