Job Description
Join our award-winning luxury hotel team as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in dynamic hospitality environments and want to be the first point of contact for our discerning guests. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Portland location.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Handle guest inquiries and resolve service issues with professionalism
- Manage reservations and room assignments through hotel systems
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and security teams
- Execute emergency protocols during overnight hours
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Previous hotel or customer service experience required
- Exceptional communication and problem-solving skills
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Ability to work independently during overnight shifts
- Valid Oregon driver's license (if driving required)
- Flexible availability including weekends and holidays
- Basic first aid certification preferred
- Professional appearance and positive demeanor