Job Description
Join our award-winning hospitality team in Washington, IL as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown location. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Illinois' thriving tourism industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized service excellence
- Operate PMS systems and maintain data security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical and cash handling proficiency
- Strong attention to detail and multitasking abilities
- Valid Illinois driver's license preferred