Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and experience the freedom of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown Omaha location. Enjoy flexible scheduling, instant daily pay, and career growth opportunities in the heart of Nebraska's vibrant hospitality scene.
Why Work With Us?
• Daily pay through our secure app
• Complimentary hotel discounts nationwide
• Comprehensive training and certifications
• Health benefits for part-time employees
• Positive, team-oriented culture
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, inquiries, and payment processing using Opera PMS
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate records of guest preferences and special requests
- Ensure lobby and front desk areas remain immaculate at all times
Qualifications
- Previous front desk or hospitality experience preferred
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling abilities
- Positive attitude and guest-focused mindset
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required