Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're seeking energetic hospitality professionals to create memorable guest experiences in the heart of Atlanta. Perfect for career-starters, this role offers comprehensive training, growth opportunities, and a dynamic work environment in Georgia's premier hotel destination.
Our ideal candidates thrive in fast-paced settings, possess exceptional communication skills, and embody our commitment to excellence. Enjoy competitive benefits, flexible scheduling, and the chance to build a rewarding career in the hospitality industry.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Perform concierge duties and local area recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong computer skills and tech-savvy
- Excellent communication and interpersonal abilities
- Ability to multitask in high-pressure situations
- Professional appearance and positive attitude
- Flexible availability including weekends/holidays
- Basic knowledge of hotel operations a plus