Job Description
Join our award-winning team at Grand Raleigh Hotel, where hospitality excellence meets Southern charm! We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of North Carolina's capital city. If you thrive in fast-paced settings and take pride in creating memorable experiences, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with comprehensive destination knowledge
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak periods
- Valid North Carolina driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of foreign languages (Spanish/French preferred)