Job Description
Join our award-winning team at Grand Plaza Hotel in Houston! We're urgently seeking a passionate Front Desk Agent to deliver exceptional guest experiences. This is a prime opportunity to grow your hospitality career in Texas' vibrant energy capital. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Apply today to be part of our dynamic team!
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries and resolve complaints promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments
- Uphold safety and security protocols for guests and property
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in Opera or similar PMS systems
- Exceptional customer service and communication skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays